If you find that once your HILO High Chair has been assembled, it has a slight wobble, we encourage you to try the following steps:
- Place on a flat stable surface
- Loosen the crossbar screws (all 4)
- Apply downward pressure to the high chair to level crossbar
- Without moving the high chair, tighten the crossbar
Please note, it is normal to have slight movement, as very few surfaces are 100% flat.
We find this resolves this issue for nearly all of our customers, but if after trying this technique, you are still experiencing an issue, please submit a warranty claim and our warranty team will be able to help you further.