Submit a request

Please let us know where you purchased your Redsbaby Order from

An order number must be provided, if not available, please enter n/a

A warranty claim can only be processed by the original purchaser.

Please enter your current shipping address including Suburb, State & Postcode

"The batch number is printed on a sticker that is located on: Pram/Stroller: the crossbar between the rear wheels on the chassis Second Seat: located on the chassis underneath the material HILO²: On a sticker on the back of the seat unit Pram Accessories: Behind the Care Label tag HILO Accessories: Behind the Care Label (excluding Short Legs & Silicone Tray Insert)"

Please let us know in detail the issue that you are experiencing. Please attach a short video or photo so that our warranty team can see the issue.

Is there any further information you would like to share with us? (or enter n/a)

Please tick this box to confirm that you have uploaded a screen shot of your order confirmation or receipt.

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