If you've decided that Redsbaby isn't the right fit for your family, your order can be returned to us, at no cost to you, as part of the 30-Day Indoor Trial period.
The Britax Unity Neos Capsule must be returned to Redsbaby unopened and completely sealed in its original packaging;
To return your Redsbaby product/s within the 30-Day Indoor Trial period, please follow the steps below:
- Re-box your product in its original packaging
(If you're not sure how to, we have instructions available here: JIVE⁵ or METRO⁵)
Please only use clear packing tape to reseal the box/boxes.
- Remove all original shipping labels from the packaging;
- Submit a 30-Day Return Request to us
- Once approved, we will email the Australia Post Return labels to you, one for each box that is going to be returned.
- Drop your product/s off at your local post office where they can scan the label from your mobile device
Please click the link below to submit your request to us:
Request 30-Day Indoor Trial Return
*Please note: Spare Parts, Accessories, Sale/ Outlet, Nursery Furniture & Nursery Furniture Accessories are excluded from free returns. These items must be returned to Redsbaby at the Customer's expense.
See our Terms & Conditions for further information.